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Job: Senior Business Analyst

Title Senior Business Analyst
Categories Project Management / BA
Salary Competitive Salary
Job Information

The purpose of the Senior Business Analyst is to define high level definitions and solution options that will resolve business problems, by working closely with stakeholders, including 3rd parties. Ensuring that the correct tools, processes and frameworks are adhered to, this role has responsibility for overall business solutions implemented within a portfolio, ensuring that any project dependencies are considered within the overall design.

Responsibilities include but are not limited to:

  • Working with the business and IT stakeholders (including third parties) to define and implement timely solutions to business problems.
  • Responsibility for overall business solutions implemented within a portfolio, ensuring that each project’s business dependencies are catered for in the overall business design and implementation.
  • Support the governance of business change within a portfolio, ensuring that business and IT issues and risks associated with the projects running within the portfolio are effectively raised, managed and as necessary, escalated to the programme management team.
  • Provide senior business stakeholder management, ensuring expectations are managed.
  • To provide dependency management across a portfolio so that inter and cross portfolio business dependencies are understood and managed across the programme.
  • Provide people management and mentoring to business analysts.
  • To provide business analysis expertise to all areas of the business, taking primary responsibility for business analysis deliverables throughout the project delivery process.
  • To develop a sound knowledge of a part of the business and the effect of any requested changes on that part of the business. Take primary responsibility for understanding and representing the area’s requirements to the IT team.
  • To facilitate requirements gathering workshops with multiple senior stakeholders and facilitate consensus regarding business.

To take primary responsibility for representing the business’ requirements during the detailed design of the solution. This will include:

  • Support the testing phases of the project by reviewing test cases and supporting testing.
    • Work with business users to define User Acceptance Testing criteria, define test scripts and assist the business in running these scripts
  • Liaise with all internal IT functions throughout the life of the project to ensure that the proposed solution is fit for purpose and is delivered through all required stages of the life of the project (e.g. considers architectural concerns, on-going support, performance testing).
  • Provide end user training so that affected ASOS users understand changes to business processes and systems.
  • Run “Request for Information” (RFI) and “Request for Price” (RFP) processes for projects that include working with partners. Manage the RFI and RFP process and take responsibility for defining “scoring matrices” so that suppliers can be compared. Take responsibility for managing the process of presenting feedback to stakeholders and agreeing next steps.
  • Support the creation of detailed business case documentation that shows how a project will benefit our client in terms of its ROI.
  • Based on agreed business cases, define business benefit KPIs and manage the process of measuring these KPIs post project implementation.
  • Work with project manager/s to plan analysis work and highlight risks and issues, aiding mitigation of project risk, issues and project blockers.
  • Feed into reports for business sponsors and the programme management team showing progress against outstanding milestones, status, resource requirements, issues, risks and dependencies.
  • Manage the quality of BA deliverables for BAs working on projects.


  • Significant experience of working in a Business Analyst role, having previously successfully delivered a number of robust, efficient solutions involving complex multi-system dependencies.
  • Significant experience of planning and management of Business Analysis activities and leading teams of Business Analysts through delivery. This includes experience in performance management, mentoring and facilitation of knowledge transfer.
  • Significant experience of gathering and documenting high quality business requirements (including both functional and non-functional). This includes interacting with business stakeholders through workshops, interviews, meetings and written communication.
  • Significant experience of working with senior business stakeholders to develop business cases, elicit requirements and drive process efficiencies, using recognised methodologies, tools and techniques.
  • Significant experience of modelling and communicating business process and solution design to varying audiences (including senior business stakeholders and IT delivery teams).
  • Proven experience across the full project lifecycle (from initiation through to benefits realisation) within both structured and agile project environments.
  • Good people management skills.
  • Experience of working as a Business Analyst in an eCommerce and/or retail environment.
  • Experience of working with 3rd parties.


  • Excellent communication and presentation skills.
  • Capable of developing strong, long term relationships with business and IT stakeholders.
  • Strong business process modelling and management skills (preferably BPMN and Lean).
  • Structured analysis and modelling skills: including business process and entity modelling, UML (including use cases and state diagrams), and behaviour driven models (user stories, wireframes and user journeys).
  • Well-developed influencing and decision making skills, showing clear leadership when it comes to driving out the definition of a problem and its solution.
  • Ability to multi-task.
  • Actively manages own development and skills, with a clear awareness of own strengths and opportunities for growth.
  • Ability to motivate and mentor others
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